FAQs
Who are we?
Ecobasis is a production and sourcing company with over 20 years of industry experience. We specialize in custom-made corporate gifts, lifestyle products, and sustainable packaging solutions. Our core strengths lie in sourcing, materials, product development, and quality control.
What services do we provide?
We offer end-to-end solutions to bring your ideas to life—from product development to marketing support:
• Product Development: We manage your product journey from concept to creation, ensuring it aligns with your brand and market needs.
• In-House Design Team: Our creative team transforms your ideas into visually compelling, ready-to-produce concepts.
• In-House Printing: We handle all printing work at our own facility. This helps us control quality, speed up production, and offer more flexibility for custom designs and urgent orders.
• Marketing Campaign Proposals: We develop strategic campaign plans with clear, goal-driven budgets to maximize your brand’s impact.
• Strategic Production Partnerships: With trusted manufacturing partners in China and India, we ensure scalable, high-quality production tailored to your requirements.
Do you provide custom design services?
Yes! Our in-house designers can help conceptualize ideas, develop artwork, and propose product concepts tailored to your brand or campaign.
Can you propose a campaign package with budget options?
Absolutely. We understand that different clients have different goals. We will propose suitable product ideas within your budget and campaign timeline.
How do I know the price of a premium item?
Please contact our sales team and ask for a free quotation.
Do you offer eco-friendly or sustainable options?
Yes. Sustainability is at our core. We provide eco-friendly alternatives including recycled cotton bags, biodegradable packaging, and products made from natural or reusable materials, such as:
• Recycled Polyester (rPET)
• Recycled Cotton/Canvas
• Recycled PET Bottles
• Recycled Nylon
How to know if the item is in stock?
For the most accurate and up-to-date stock information, please feel free to reach out to our Sales Team. We are happy to assist you!
How do I order?
To place an order, simply reach out to our sales representative with your specifications and requirements. They will assist you in checking stock availability and providing a detailed quotation. Once the quotation is confirmed, we will issue a sales order for your review. After payment is completed, we will proceed with processing your order.
Do you take orders outside Malaysia?
We are pleased to accept orders outside of Malaysia. For more details, kindly contact our Sales Team.
Can I request a sample product?
Yes, we are happy to offer samples to help you make your purchase decision. Please contact our Sales Team at +6016-3264822 for more information.
How should I submit my logo for printing?
After confirming your order, our team will request your logo and details. For better results, we recommend providing your logo in Adobe Illustrator (AI) or PDF format.
Important guidelines:
• Ensure the logo is without a background
• A high-resolution logo is strongly recommended for optimal quality
Will the final product look exactly like my artwork?
The final product may slightly differ from the artwork due to the printing process. Variations may occur in color, positioning, or logo size (subject to the printing method).
What is the payment procedure?
A deposit is required to confirm your order, with the remaining balance payable before collection or delivery. For alternative arrangements or corporate orders, feel free to contact our Sales Team to discuss suitable options.
What are the accepted payment methods?
• Bank transfer
• Cheque
• QR code
• Cash
Remark: After payment is completed, we will proceed with processing your order.